Can I remove items from my kit?
Currently, the only items that can be removed are invitations and party poofs.
Can I buy items individually?
Items that can be purchased individually are invitations, tablecovers and party poofs.
Can I add items to my kit?
Yes, you may add items that are sold individually. These items include invitations, tablecovers and party poofs. For example, our 16 person kit comes with one tablecover, but you may add additional as needed.
Will you customize my kit for a specific them, such as Luau?
Currently, we do not customize kits. Our current products are what is offered. We do try to make our kits as versatile as possible, however, we cannot create custom kits.
Can you help with my party?
Because we are not event planners, we do not go on-site or provide individual consultation for parties.
How do I open the attachments you sent?
You will need Adobe Reader. If you do not already have it, you can download it for free here http://get.adobe.com/reader/.
How long does it take to receive my kit?
Your order should arrive in 7 to 10 business days.
What is your return policy?
Returns must be authorized within 3 days of receipt. Please email us immediately at email@example.com, and we will send you a return mailing label.
What if my kit is missing items?
Please contact us immediately at firstname.lastname@example.org, and we will send you the missing items.
What if items are damaged?
Please contact us immediately at email@example.com, and we will send you the missing items as well as a return mailing label for you to send the damaged items back to us.
Do you charge sales tax?
Yes, in the state of Kentucky.
Why haven't I received my tips and tricks or an email confirmation?
Please check your spam filter or junk mail. If you still don't see our email, please email us at firstname.lastname@example.org, and we will be happy to resend.